Sr. Technical Account Manager

The Role

We are seeking our first Technical Account Manager to help us build the Technical Account management function at Pomerium. We will be looking for someone who is proactive and comfortable starting this discipline from scratch. In this role, you will manage the resolution of customers' technical service and infrastructure issues related to Pomerium's products. You will work closely with our customers to ensure they achieve their goals and use our technology to its fullest potential.

What You'll Do

• Customer Engagement: Work with customers using a variety of media (phone, email, on-site) to manage the Premium Support relationship.

• Implementation Support: Collaborate with the Field Sales Team to ensure that Pomerium products and services are deployed in a manageable and supportable way.

• Technical Assistance: Assist the Support team by taking support escalations and providing occasional support.

• On-Call Duty: Be available for on-call duty to address important customer issues during non-operational hours.

• Communication: Establish communication channels between premium customers and internal teams.

• Training: Provide on-site and virtual product training to Premium Support customers.

• Product Feedback: Monitor reporting information and policy configurations at customer sites, offering ongoing recommendations.

• Feedback Loop: Provide valuable product feedback to Pomerium Product Management based on customer requirements.

What We're Looking For

• 5+ years of account management experience, including pre-and post-sales responsibilities.

• Familiarity with Kubernetes, Helm, and other Cloud Native applications

• Knowledge of standard methodologies: monitoring, alerting, metrics

• Strong written communication and collaboration skills

• Experience with AWS, GCP, or Azure environments

• Comfort working as part of a fully remote team

Preferred Qualifications

• Experience successfully delivering on a remote team

• Experience with OAuth2, OIDC, SAML, and other IAM technologies

• Experience with Envoy

• Experience with relational databases

• Experience building gRPC and REST based services

What We Offer

• Competitive Compensation: Salary and equity that reflect your skills and experience.

• Flexible Work Environment: Work remotely from anywhere in the world. Must be primarily located in the US.

• Health & Wellness: Comprehensive health benefits and generous PTO.

• Professional Growth: Opportunities for learning, training, and attending industry conferences.

• Meaningful Impact: Shape the future of secure access and make a difference in cybersecurity.

If you’re excited to be part of a fast-growing security company and help shape the future of access control, we’d love to hear from you!